Welcome to Menabay Online Shopping Store !

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Frequently Asked Questions

What Shipping Methods Are Available?

Shipping is mainly done through our selected trusted shipping companies across the world. We guarantee you safe and fast delivery.

Do You Ship Internationally?

Yes we ship Internationally. Currently Our overseas shipping is available to UAE, UK,US and Germany. We are using authorized shipping handlers for handling our deliverys.

How Long Will It Take To Get My Package?

For Local Shipments we will take 5-7 days and for international shipments, it will be between 15-20 days to deliver

What Payment Methods Are Accepted?

We are accepting payments via Paypal, Debit cards & Master Cards. For local orders, COD option is available but for international shipments, customer has to pay before processing the order.

Is Buying On-Line Safe?

Yes, it is completely safe. We have used encrypted technologies to keep everything safe. Also we have partnered with paypal for the payment part. As they are recognized worldwide, their all transactions will be secure in all way. Also we are not saving any card information on behalf of you.

How do I place an Order?

You can browse our products and can add products to cart according to your choices. Then login or register with us and checkout. Always remember for local orders we are accepting COD payments. But for International shipments, you have to pay before we process the shipment.

Do I need an account to place an order?

You need to register yourself with us as buyer to place an order because your account login is required.

How Do I Track My Order?

In your User panel, you can track orders by clicking on View order log beside each order list

As a Vendor,Can you bring buyers for my products?

Yes! Being a global Market player, we don’t stop exploring new customers for your products.

Why we need more manufacturers on site?

They don’t compromise on their credibility and product quality.

What products do you sell on Menabay?

Anything made in Pakistan with export quality. Available categories as of now is Home Decor,Women\'s Fashion,Men\'s Fashion,Sport\'s Goods ,Dry Fruits,Home Textile ,Leather Items,Beauty & Care,Consumer Products, Grocery .

Do you have QC team?

No, but if the customer is not satisfied with product quality we will hold vendor`s payment.

What products are available at Menabay?

Our Available product categories as of now is:- Home Decor,Womens Fashion,Mens Fashion,Sports Goods ,Dry Fruits,Home Textile ,Leather Items,Beauty & Care,Consumer Products, Grocery

What will be the payment transfer methods for vendors? And in how many days?

We will transfer money to their registered bank account with Menabay. In 15-20 days. We are keeping a gap of 10-15 days to ensure, no return claim is being made by the customer.

Where on the site I can find a product or item mentioned in brochure?

The easiest way to find any product without any hassle is with the search bar at the top of each page. You can also click or categories bar and select the relevant one to move to our show pages and find your desired product.

How can I approach you or get in touch with anyone on the Menabay marketplace?

We are always looking forward to facilitate you! If you want to give a review, support us, looking for any kind of help related to site, give any recommendations, and file a complaint or even share with us how we’ve had impact on you than you can reach us by contacting our team through email or contact number provided on our site.

What can I do if I forget my password?

You can retrieve your password by the following steps:

  1. Open the “Login” page and click on “Forgot password”
  2. Then fill in your registered email id
  3. Verify your account by providing your registered email id
  4. If you choose “Email verification” then an reset password link will be sent on your email id automatically. 
  5. Once you receive the mail, you have to enter and submit it, which will direct you to password reset page.


What is the procedure of getting registered on Menabay.com?

In order to get yourself registered on Menabay, please follow the following steps:

  1. Open the Register page on the top menu
  2. Enter your details   and tick on the Agreement and click next

A confirmation email will be sent on your email id. Open the email and click on the link in the email and enter all the required information

How to get a quick and accurate quotation?

You can get a quick and accurate quotation if you follow the three tips below while sending an inquiry:

  1. Browse to the product you are looking for
  2. Down product details page, there will be a request quotation form.
  3. Fill your requirements into it and the authorized person will be sending you the quotation
How can I contact suppliers?

After creating a list of short-listed suppliers its time to reach them out. There are multiple methods to communicate with suppliers.

  • Corresponding to each product, you can see a Sold by field shown
  • Click on that link, you will be redirected to the vendors profile
  • You can send enquiries using Contact Supplier link on it
  • You can click on “contact supplier” button which will send an inquiry to the supplier through email 


Vendor's Payment Flow Menabay Payment Flow

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